Return-and-exchange

Exchange & Return Policy – Tarangg

At Tarangg, customer satisfaction is our priority. While we do not offer returns, we do provide easy and fair exchanges under certain conditions.

🔁 Exchange Policy

● We offer exchange only, not returns or refunds, on eligible products.

● Exchanges are accepted only if there is a size issue and the product has not been altered.

● You may exchange your item for another product of equal value. If the new item is of higher value, the difference must be paid by the customer.

● Ineligible products for exchange:

○ Altered items

○ Sale or discounted items or Offer items.

🕒 Exchange Request Window

● An exchange request must be raised within 5 days of receiving the product.

● Please contact us via:

○ WhatsApp: +91 73969 78275

○ Email: tarangg.in@gmail.com

📦 Product Condition

To be eligible for an exchange:

● The product must be unused, unworn, and in its original packaging.

● Tags and labels must be intact.

● The item must be free of damage, stains, or perfume.

💬 Exchange Process

● Exchange requests can be raised via:

○ WhatsApp (+ 91 73969 78275)

○ Email (tarangg.in@gmail.com)

○ Website form (https://tarangg.in)

● Our team may request a video of the item to verify its condition before processing.

📏 Tailored Items

● Alterations are not eligible for exchange.

● All measurements for alterations are confirmed over a video call.

● Once altered, the product becomes custom-made and cannot be resold.

🚚 Shipping Charges

● Exchange courier charges are to be borne by the customer.

❌ Damaged or Incorrect Items

● If you receive a damaged, defective, or wrong item, we sincerely apologize.

● Tarangg will issue a full refund to your original payment method upon verification.

💸 Refund Timeline

Once your return or damaged product request is approved by our Returns Team, your refund will be:

● Initiated within 48 hours

● Credited back to your original payment method within 3 to 5 working days, depending on your bank or payment provider

😊 Happiness Guaranteed

We’re here to help — always!

If you have any issues with your order, just reach out to our Customer Support Team:

● 📞 Call us: +91 73969 78275

● 💬 WhatsApp us: Same number, quick response guaranteed

We'll do everything we can to make it right.